Do I have to pay or sign up for anything?
Nope. Create a free account and you’re in. Both Points and Growth tiers are tied to your email — just check out signed in (online) or hand the cashier your email at the counter (POS).
Can I use my points AND a tier coupon on the same order?
No — points discounts and coupon codes don’t stack on the same order. At checkout, the cart picks whichever saves you the most. So if you have a $25 Leaf coupon and 200 points worth $10, you’d use the $25 coupon this time and save the points for next time.
How do I know when I’ve unlocked a new tier?
You’ll get a celebration email the second you cross the threshold — with your bonus coupon code already in it. Your account portal also shows your live progress to the next tier and lists every active bonus coupon you have.
Do tier coupons expire?
Each tier coupon stays live for 90 days from the day you unlocked it. After that it expires — we keep things simple so the program stays sustainable on our side.
What counts toward my lifetime spend?
Every dollar you spend with us — plants, builds, in-person purchases at the shop, online orders. Subscription dues count too. Refunds get subtracted, of course.
What if I’m a Jungle Club member?
Even better. Jungle Club members earn 2× points on Thursdays on top of the standing 5–10% member discount. So your tier progress accelerates AND each purchase earns more. Learn about Jungle Club →
Can points or coupons be transferred?
Both are tied to your email and can’t be transferred, sold, or combined across accounts. They have no cash value and we reserve the right to adjust balances if we detect abuse — same boilerplate as every other small-shop loyalty program.