Terms of Service.

Welcome to the Jungle

By using theelectricjungle.com, browsing our shop, ordering plants, or commissioning a custom build, you agree to these terms. If you don’t agree, please don’t use the site or place an order.

We’re a small plant shop in Superior, CO — not a giant retailer. We try to be clear and fair. If anything’s unclear, email us at info@theelectricjungle.com before you order.

What We Sell

Plants

Live tropicals, cacti, succulents, and collector plants. Stock changes constantly — what you see on the site reflects current inventory only.

Custom Rudsta Builds

Made-to-order smart-home plant displays built on IKEA Rudsta cabinets, with installed lights, fans, smart plugs, and sensors. Build slots are limited and require a deposit.

Add-ons & Plant Requests

For plants not currently in our inventory, we may be able to order them from our wholesale suppliers. Availability, pricing, and timing depend on what our growers have. We’ll confirm before you pay.

Orders & Payment

• Pricing is in US Dollars and includes applicable Colorado sales tax at checkout.
• Payment online is processed by Stripe. We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Cash App Pay, Amazon Pay, bank payments, and Buy-Now-Pay-Later options (Klarna, Afterpay, Affirm) where available. In the shop we take cash, card, tap-to-pay, Apple Pay and Google Pay. We don’t accept Venmo, Zelle or Cash App person-to-person transfers.
• Product photos are examples. Plants are living and every one is a little different. The plant you receive is the same variety, pot size and quality as the one pictured, but it won’t be the exact plant in the photo.
• Choosing an option. Some plants let you choose a color, pot style, variety or similar before adding to cart. You’ll get the option you picked, at the same price as the others; its photo shows that option, not the exact plant. “Surprise me” means we pick one for you from what’s left.
• Pre-orders — for plants we’re bringing in for you, you can pay in full at checkout or pay half now and half at pickup. If you choose half, you authorize us to charge the remaining balance to the same card when you pick up; Stripe saves the card securely for this one purpose. If that charge doesn’t go through, the balance is paid at the register before the plants go home with you. We email you a receipt when the balance is charged. If we can’t get a pre-ordered plant, we’ll let you know and refund what you paid for it. If any plants on a half-paid pre-order are refunded or cancelled before pickup, the balance due at pickup goes down to match (or is cancelled), and you get back the share you already paid. Because a half-paid pre-order is paid in two charges, a later refund may come back to your card as two separate refunds.
• Waiting list — ask to be told when a sold-out plant comes back. If you’ve already paid, we set it aside for you when it arrives and let you know. If you haven’t, we send a pay link that holds the plant for 24 hours.
• We never see or store your card details. Stripe handles all card data — they’re PCI-DSS Level 1 compliant.
• Cart reservations — when you start checkout, items are held for 15 minutes. If you don’t complete payment in that time, they return to inventory.
• Order confirmation arrives by email with a link to your order page (and by text too, if you opt in).

Pickup & Local Delivery

Shop in person or pick up at our store: 2145 Main Street, Unit 6, Superior, CO 80027. Eligible plant orders can also be delivered locally by Uber (below). We don’t ship plants or builds by mail.

Plant orders

• You pick a 30-minute pickup window at checkout. All pickup times are Mountain Time. Pre-order plants get a pickup time once they arrive.
• Need a different time? You can change it once from your order page, up to an hour before your window. After that, message us from your order page and we’ll sort it.
• We hold orders 3 days after your pickup time. If an order still hasn’t been picked up after that, we may put the plants back on the shelf and refund your payment.
• Want to cancel? Ask from your order page. We review every request, and approved cancellations are refunded to your original payment method.

Custom builds

• We arrange build pickups with you directly. Email shop@theelectricjungle.com if you need a different time.

You’re responsible for safe transport once the order leaves our hands.

Local delivery (Uber)

• Where & what — delivery is offered to Superior and nearby areas through Uber Direct. It appears at checkout only when every plant in your cart is marked for delivery. Pre-orders and custom builds aren’t delivered.
• Price — the delivery fee is Uber’s quoted price, shown before you pay. We don’t add anything to it. A delivery price is good for 2 hours.
• When — deliveries go out Monday–Friday from 6pm, Saturday from 10am and Sunday from 11am (Mountain Time). Your delivery price shows the estimated time.
• Your details — a mobile number is required so the driver can reach you, and you’re responsible for giving a correct address. You can track your driver live.
• Drop-off — if nobody answers, the driver may leave your order at the door and take a photo. Once your order is handed to you or left at your door, the plants are in your care. Please bring them inside soon — we can’t refund or exchange plants damaged after drop-off, including plants left outside or unattended.
• Before drop-off — if a delivery fails or arrives damaged before it reaches you, message us from your order page and we’ll make it right.

Refunds & Returns

Plants

Live plants are non-refundable once picked up. Inspect your plants before leaving the pickup location — if something looks wrong (pests, severe damage we missed), tell us on the spot and we’ll make it right.

For delivered orders, plants are in your care from drop-off; damage after drop-off can’t be refunded or exchanged (see Local delivery).

Custom Builds

The $200 deposit is non-refundable once we begin sourcing or assembling your build. If you cancel before work has started, we’ll refund the deposit minus any costs already incurred.

Damaged Goods

If something arrives damaged at pickup, we’ll repair, replace, or refund — whichever makes sense for the situation. Photo documentation helps.

Warranty (Builds Only)

• 60-day warranty on all electronics from the date of pickup.
• Covers: grow lights, fans, smart plugs, sensors against manufacturing defect.
• VOID if any third-party modifications are made to the electronics.
• Does not cover: damage from poor caretaking, overwatering, improper cleaning, electrical surges without a surge protector, or normal wear.
• To claim: email info@theelectricjungle.com with your order number, the issue, and photos.

Plants are not covered by warranty — living things, individual care matters.

Rewards Program

• Earn 1 point per $1 spent on orders.
• Tiers: Bronze (0+), Silver (500+), Gold (1,500+), Platinum (3,000+).
• Redeem points at checkout in $5 increments — 100 points = $5 off. Minimum redemption is 100 points; amounts must be a multiple of 20 points.
• Points are tied to your email and can’t be transferred or sold.
• Points have no cash value and may be adjusted, expired, or revoked if we detect abuse.
• We reserve the right to change the program rules with notice via email or this page.

The Jungle Club (Subscription)

The Jungle Club is our monthly plant subscription. Two tiers:

• Spark — $20/month: 1 plant per cycle, chosen by you from that month’s curated set, 5% off non-subscription purchases, 2× rewards points on Thursdays.
• Surge — $35/month: 2 plants per cycle, both chosen by you from that month’s curated set, 10% off non-subscription purchases, 2× rewards points on Thursdays.

Billing is monthly and recurring, processed by Stripe. Your card is charged when you join and then automatically on the same date each month, at the price listed above, until you cancel. There is no signup fee and no cancellation fee. You can update your payment method any time via the Stripe Customer Portal in your account.

Cancel — any time, from your account page, in two taps; no phone call or email is required. Cancellation takes effect at the end of the cycle you have already paid for. You keep every benefit — including that cycle’s plant — through that date, then billing stops. No refunds for partial cycles. You may rejoin at any time.

Pause — up to 60 days. Billing pauses with you: nothing is charged and no plant is set aside while paused, and your subscription resumes automatically on the date you selected.

Skip a month — skips are arranged with us directly (message us via the support page) so we can align the skip with your billing date and confirm it back to you before your next charge.

If payment fails, we email you and payment is retried automatically for up to 14 days while your membership stays active. We never cancel a membership for a failed payment. If it still hasn’t gone through after that window, we pause the membership rather than cancel it, and it resumes as soon as a working card is on file.

Choosing your plant — each cycle we publish a curated set of plants and email you, along with the date you need to choose by. You pick from your account page and may change your pick until that deadline. If we don’t hear from you by then, we select one on your behalf so you don’t miss a cycle, we tell you which one, and you have a short window afterwards to change it. Plants you have already received from us are marked in your picker.

Pickup — we arrange your pickup with you each cycle. No dedicated subscriber day.

Discount stacking rules — the Jungle Club member discount applies to full-price, non-subscription items only. It cannot be combined with coupon codes, rewards points, promotions, or bundle deals — one discount per order. On any order where you apply a coupon, redeem points, or add a bundle deal, that discount is used and the member discount is not added on top. Full-price orders with no other discount get your member discount automatically.

Guest Checkout

You can check out without an account. Guest orders complete the same way and get the same confirmation emails. Guests do not earn rewards points, cannot redeem points or coupon codes that require a customer match, and cannot subscribe to The Jungle Club. Sign in or create an account before checkout to claim those benefits.

Coupons & Promo Codes

• Coupon codes apply at checkout and are validated server-side. The reduction shows in your order summary before payment.
• Stacking: it’s one discount per order — coupons don’t stack with rewards-points redemption, the Jungle Club member discount, or bundle deals. Whichever you apply at checkout is the one that’s used.
• Some coupons are targeted to a specific email and only apply when you’re signed in with that account.
• Coupons can be deactivated or expire. Past redemptions are honored; future use after expiration is not.

Bundle Deals

From time to time we offer bundle deals — two or more plants grouped at a single, lower bundle price shown before payment. Bundles are one discount: they don’t stack with coupon codes, rewards points, or the Jungle Club member discount. A bundle is only available while every plant in it is in stock; if one sells out, the bundle pauses until it’s back.

Live Shopping

Sometimes we sell plants live on video — on theelectricjungle.com/live and on our Instagram and Facebook live streams. How live sales work:

• Live prices are only for the show. The price shown for a plant while it is on screen is good only while that plant is being sold live, or while you hold it in checkout. Once the show ends or we move on, the plant goes back to its normal price.
• “Grab it” holds one for a few minutes. Tapping “Grab it” holds one plant at the live price for about 5 minutes (up to 15 once you start paying). If you don’t pay in time, the hold ends and the plant opens back up for someone else.
• First to pay wins. Quantities are limited to what’s shown. A plant is only yours once your payment goes through; if it sells out while you’re deciding, we’re sorry — there may be more next show.
• One live price per plant, per hold. The live price covers one plant. It doesn’t stack with coupon codes, rewards points or bundle deals.
• Pausing and ending. We may pause buying, skip a plant, hide a price until it’s revealed, or end a show at any time. If we pause, anyone already checking out can still finish.
• Pickup and delivery. Live purchases are picked up at the shop like any other order (free). Delivery is offered only for plants that qualify, and the delivery fee is added at checkout and paid by you.
• Your name on screen. When you win a plant, we show “SOLD to” with your first name and last initial (for example, “Sarah S.”) on the live page and on the stream. Nothing else about you is shown.
• Photos and video. The plant you receive is the plant shown or one of the same quality and size. Our regular refund rules apply.
• Instagram and Facebook live streams are hosted by Meta under their own terms. Buying always happens on our website, never inside those apps.

Auctions

We run plant auctions during live shows (on /live) and as timed online auctions on theelectricjungle.com/auctions. The same rules apply to both:

• You need an account to bid. Every bid is tied to a signed-in account. Your first name and last initial (for example, “Sarah S.”) are shown next to your bids and if you win.
• A winning bid is a commitment to buy. Only bid what you’re ready to pay. Bids can’t be withdrawn.
• How bidding works. Each bid must be at least the current high bid plus the bid increment shown. Bids may go above the plant’s regular price, and the winning bid is the price you pay — even when it’s higher than the regular price. Some auctions show a “Buy it now” price; a bid at that price wins immediately. A bid placed in the final moments adds a little time (10 seconds during live shows; for online auctions the extension is shown on the auction), so everyone gets a fair last chance.
• Reserve price. When an auction shows “Reserve price”, the plant has a hidden minimum. If bidding doesn’t reach it, the auction ends with “Reserve not met” and the plant isn’t sold.
• Pay within 2 hours. The winner gets a pay link (on the page, and by text for Text Club members or by email) and has 2 hours to complete checkout. If it isn’t paid in time, we may offer the plant to the next highest bidder at their own highest bid, and the original winner loses the plant.
• Price, sales tax and delivery. You pay the winning bid. Like all our prices, it already includes Colorado sales tax, as shown at checkout — no tax is added on top. Auction wins are paid in full at checkout (no pay-half-later option). Pickup at the shop is free; delivery is offered only for plants that qualify, with the delivery fee added at checkout. Auction prices don’t combine with coupon codes, rewards points, Jungle Club member discounts or bundle deals.
• Outbid alerts. For online auctions you can ask to be told when you’re outbid. We text Text Club members (between 9am and 8pm Mountain Time; reply STOP any time) and email everyone else.
• Fair play. Our staff and their accounts can’t bid on our auctions. We may cancel an auction, or void a bid we believe is fraudulent or abusive, at any time before payment. Auction purchases follow our normal refund rules.

Giveaways

We run a free monthly giveaway at theelectricjungle.com/giveaway. No purchase is necessary to enter or win, and buying something never improves your chances. Each giveaway has its own official rules (prize, value, dates, how entries are earned, how the winner is drawn); if anything here differs from those rules, the official rules win.

• Who can enter: Colorado residents 18 or older. One entrant per person; sign-ups with the same email, phone or Instagram handle are combined.
• In-store QR code: the code on our counter screen changes every few minutes and gives bonus entries once a day. Anyone can walk in and scan it — no purchase needed.
• Instagram entries are self-reported and count only after we check them. The giveaway is not sponsored, endorsed or run by Instagram or Meta.
• Winner: drawn at random, weighted by entries, and contacted by the email or phone they entered with. The winner has 7 days to respond and picks the prize up in person at the shop.
• Fair play: fake identities, scripts or bulk entries void every entry from that person.
• Thank-you codes: after a drawing we may send other entrants a one-time discount code. Codes are single-use, have a minimum order and an expiry date, and don’t stack with other coupons.

Reviews

After an order we may invite you to leave an honest Google review — always optional, always in your own words. We never write, edit, or trade incentives for a positive review specifically. If we include a thank-you discount code for leaving a review, it’s single-use, can’t be combined with other offers, and follows the same coupon rules above.

Plant Advisor (Dwight)

Our AI plant advisor — nicknamed Dwight — gives recommendations from our live inventory and general care guidance. He’s a tool, not a guarantee. He can be wrong. Use his advice as a starting point; for major decisions, email shop@theelectricjungle.com or check a credible care source. We rate-limit the service to prevent abuse; rare service interruptions are possible.

Support, Live Chat & Event Requests

When you submit a Contact Support ticket (TEJ-SUP-...) or an Event/Booking request (TEJ-EVT-...), we log your name, email, and message in our system so we can reply and reference it later. Replies to the confirmation email thread on to your submission.

In-store chat — if you scan a help code in our space and message us, you’ll reach us live during shop hours; outside hours we’ll follow up by the next business day. It’s for quick help — please don’t send card numbers or passwords through chat.

Phone calls — calls to our shop number start with a short menu. We log which options you pick so we know why you called. Talking with a person is available during shop hours; otherwise you can leave a voicemail. Calls may be recorded: voicemails are recorded and automatically transcribed so we can get back to you. If you ask for a link by text during a call, we send one text to the number you called from; message and data rates may apply, and replying STOP opts you out. See our Privacy Policy.

Acceptable Use

Don’t:

• Try to scrape, hack, or overload the site.
• Place fraudulent orders or use stolen payment methods.
• Resell our custom builds without written permission.
• Submit false information or impersonate someone else.

We reserve the right to cancel any order, suspend accounts, or refuse service for any of the above.

Intellectual Property

The Electric Jungle name, logo, designs, build methodology, photos, and site content are ours. Don’t copy or reuse them commercially without asking. You’re welcome to share photos of your own plants and builds on social media — we love that.

Limitation of Liability

To the maximum extent permitted by law, The Electric Jungle is not liable for:

• Damage to your home, floors, or belongings from plants, water, or installed equipment after pickup.
• Indirect, consequential, or incidental damages.
• Loss of plants due to environmental conditions, pets, kids, or accidents.
• Issues arising from third-party services (Stripe, Google, Cloudflare, smart-plug ecosystems).

Our total liability for any claim is limited to the amount you paid for the order in question.

Governing Law

These terms are governed by the laws of the State of Colorado, USA. Any disputes will be resolved in the state or federal courts located in Boulder County, Colorado.

Changes

We may update these terms occasionally. The “last updated” date at the top reflects the latest revision. Significant changes will be announced by email for account holders. Continued use of the site after changes means you accept them.